FCC is the pioneering and leading Assisted Reproductive Technology (ART) service provider Cambodia. Since its inception in 2014, it has earned several awards and recognitions for its outstanding medical and business practice, including Certificate of ISO 9001:2015.
FCC is now seeking a highly-qualified candidate for the position below:
| Position: | Customer Service Executive |
| Department/Function: | Customer Service |
| Location: | Phnom Penh |
| Working Hour: | Full-time |
JOB DESCRIPTION
- Operate large amount of incoming and outgoing phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationship and trust with customer through open and interactive communications
- Provide accurate, valid and complete information by using the assigned methods/tools
- Meet personal/customer service team’s call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Take the extra mile to engage customers
JOB QUALIFICATION
- Proven customer support experience or in a relevant role
- Prior experience in supervising a team is a plus
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Good communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Able to use computer
Applicants interested in the position should send a current resume / C.V. and covering letter, by e-mail to Vandy Lin, Operations Manager, at vandy.lin@fertilitycambodia.com
Tel: 010 200 709 / 017 331 461
Application Deadline: February 28, 2022 at 5.00 PM.
Note: Only shortlisted candidates will be contacted